Customer Portal

Today's pet owners expect convenience. They book restaurants online, track deliveries in real time, and manage their gym memberships from their phone. With Check-in DOG's Customer Portal, you offer the same modern experience for grooming — and set your salon apart from the competition.

A branded experience

The Customer Portal carries your salon's name and branding. When your customers log in, they see your business, not Check-in DOG. It is your portal, running on your salon's unique web address, reinforcing your professional image every time a client interacts with it.

Appointment visibility

Customers can log into the portal to see their upcoming appointments with all the details: date, time, which pet, and the service booked. No more phone calls asking "When was my appointment again?" — the answer is right there on their screen, available 24 hours a day.

Grooming history and records

Pet owners love knowing what happened during their animal's grooming session. Through the portal, they can view the complete grooming history for each of their pets, including services performed, groomer notes, and any recommendations for next time. It builds trust and shows that you genuinely care about their animals.

Invoice access and download

Instead of digging through emails or paper receipts, customers can access all their invoices directly from the portal. They can view, download, or print any past invoice at any time. For customers who need invoices for insurance or tax purposes, this is an invaluable convenience.

Profile self-management

Customers can update their own contact information — phone number, email, address — directly through the portal. This saves you time on data entry and ensures your records are always current. When a client moves house, they update their address once, and your database is instantly up to date.

Secure access

Each customer receives their own login credentials. Authentication is handled securely, and customers can only see their own data. You control which information is visible through the portal and can enable or disable the feature for individual customers if needed.

Less phone time, more grooming time

The Customer Portal quietly reduces the number of phone calls and messages you receive about routine questions. When was my appointment? Can I get a copy of last month's invoice? What was the groomer's note about my dog's skin? All of these answers are available in the portal, freeing up your time for the work that actually generates revenue.