SMS Reminders

Every groomer knows the frustration: you have blocked out an hour for a full groom, prepared your station, and the client simply does not show up. No call, no message, just an empty slot and lost revenue. Check-in DOG's automated SMS reminders tackle this problem head-on.

Automatic, hands-off reminders

Once you configure your reminder preferences, Check-in DOG takes care of the rest. The system automatically sends SMS messages to your customers before their scheduled appointments. You choose the timing — one day before, two days before, even a few hours before — and Check-in DOG delivers the message without you lifting a finger.

Reduce no-shows dramatically

Industry data shows that automated appointment reminders reduce no-shows by 50 to 70 percent. For a busy grooming salon, that can mean recovering several appointments per week that would otherwise have been lost. At typical grooming prices, the SMS reminders pay for themselves many times over within the first month.

Customizable message templates

The SMS messages are not generic robot texts. You can customize the message template to match your salon's tone and personality. Include the customer's name, their pet's name, the appointment date and time, and your salon's phone number. Make it feel personal because it represents your business.

Confirmation and cancellation

Customers can reply to the SMS to confirm or cancel their appointment. When they do, Check-in DOG updates the appointment status automatically and notifies you. A cancelled appointment with two days' notice is infinitely better than a no-show — you have time to fill the slot with another booking.

Follow-up messages

Beyond reminders, you can use SMS to send follow-up messages after appointments — thanking customers for their visit, reminding them to book their next grooming session, or letting them know about seasonal promotions. It is a simple, direct way to stay connected with your clients.

Transparent SMS costs

SMS messages are billed based on actual usage, with clear per-message pricing and no hidden fees. You can set monthly spending limits to keep costs under control. Your Check-in DOG dashboard shows exactly how many messages were sent, delivered, and responded to, so you always know what you are spending and what you are getting in return.